Shipping charges on most items are based on standard UPS rates which are based on package weight, size and distance shipped. To preview shipping charges, enter the items you want to order into your shopping cart. When you are done, enter the destination zip code and click on calculate. Directly below will be a list of different UPS shipping options with the associated charges. If you have any questions on the automatic shipping charge calculation, please contact us. We will do everything possible to assure you receive the lowest cost shipping charge available.
UPS Ground, 3rd Day Select, 2nd Day Air and Next Day Air shipping methods are available to all customers placing orders to be shipped within the 48 contiguous United States. Online orders to be shipped to Alaska and Hawaii are sent by UPS 2nd Day Air, or UPS Next Day Air delivery. These orders are not eligible for UPS Ground or Three Day Select shipping.
We can also ship using US Postal Service (1st Class, Priority Mail, Express Mail) or any other method a customer may require. However, orders requiring special shipping must be arranged by contacting us and cannot currently be entered online.
Some items that cannot be shipped by UPS due to weight or HAZMAT shipping requirements will be shipped by motor freight. These items will generally show a fixed shipping price for destinations within the 48 contiguous United States. Alaska and Hawaii orders will require a freight quotation.
Shipping of Life Rafts
Due to weight and HAZMAT issues, life rafts must be shipped by motor freight. These carriers add significant surcharges for residential delivery. Accordingly, all life rafts must be shipped to a commercial address (i.e. business, marina, shipyard, etc.). Shipping amounts for life rafts quoted on our site assume delivery to a commercial address to avoid these surcharges. If you must have a life raft delivered to a residential address, please contact us. Based on your location, we will obtain a shipping quote including all residential delivery surcharges.
Since UPS does not deliver on weekend days, the actual delivery date may differ from the estimated transit time. For example, a Next Day Air order leaving our facility on a Friday will not arrive until Monday even though it has a one day transit time.
Orders for items that are in stock are usually shipped within 24 to 48 hours, excluding weekends. Orders generally ship out Monday through Friday at around 4:00 PM PST.
Some items will be shipped directly from the manufacturer. These items will generally show a fixed shipping price for destinations within the 48 contiguous United States. Alaska and Hawaii orders will require a freight quotation.
We do not currently ship outside of the United States.
Shipping time on backordered items varies. You will be contacted via phone or email if you order a backordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as we get it back in stock. Payments for backordered items are made up front as part of the original order. This helps to keep shipping costs down, as it would be more expensive to charge for two separate shipments. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.
We want you to be completely satisfied with your order and will gladly exchange, replace, or refund any merchandise that doesn't meet your expectations, subject to the following restrictions:
You must contact us within 10 days of purchase to receive a return authorization.
Returns must be accompanied by the original sales slip.
All items must be returned in new condition with all original packaging materials.
Dated materials such as hydrostatic release units and batteries are not returnable.
Life Rafts and Special Orders are not returnable.
Shipping charges are non-refundable except in cases of defective merchandise.
Please note that American Express will not refund their merchant charge on sales returns. Accordingly, there will be a 3% reduction in your refund amount for any returned merchandise that was originally purchased using an American Express card.